UX Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute research initiatives to gain insights into how teams creating products on VA.gov and other internal users engage with VA.gov Platform products, services, tools, and processes.

• Perform user interviews, usability studies, contextual inquiries, workflow analyses, and other qualitative research techniques.

• Examine the comprehensive developer experience, focusing on how teams discover, adopt, utilize, troubleshoot, and seek support for Platform capabilities.

• Identify unmet needs, persistent challenges, barriers to adoption, and opportunities for enhancing Platform products and services.

• Assess current Platform capabilities along with proposed enhancements and new offerings.

• Create research plans, discussion guides, research inquiries, recruitment criteria, and study materials.

• Distill research findings into clear insights and actionable recommendations.

• Oversee the design, implementation, analysis, and reporting of the VA.gov Platform quarterly user satisfaction survey.

• Maintain a consistent measurement framework to monitor satisfaction and sentiment over time.

• Evaluate satisfaction across Platform products, services, and key components of the user experience.

• Analyze survey outcomes by relevant user groups, products, services, or experience areas to uncover meaningful trends.

• Collaborate with Product Managers, Engineers, Designers, Analytics, Platform Support, and governmental stakeholders.

• Inform product strategy, roadmaps, and investment decisions with evidence-based research.

⛳️ Requirements

• U.S. Citizen or Permanent Resident (Required)

• Ability to obtain and maintain a Public Trust clearance

• Bachelor’s Degree

• Over 5 years of experience as a UX Researcher

• Experience in user experience research for digital products, software platforms, developer tools, or enterprise technology

• Strong expertise in qualitative research methods, including interviews, usability testing, contextual inquiry, and thematic analysis

• Experience in designing, administering, and analyzing user satisfaction surveys

• Capability to synthesize qualitative and quantitative data into actionable product recommendations

• Ability to identify patterns and insights from substantial amounts of user feedback

• Experience in translating research findings into recommendations that shape product strategy and prioritization

• Solid understanding of human-centered design and user-centered product development

• Proven experience collaborating closely with Product Managers, Designers, Engineers, and other technical stakeholders

• Excellent written, verbal, facilitation, and presentation skills

• Ability to effectively communicate research findings to both technical and non-technical audiences

• Experience in managing multiple research projects and stakeholder needs concurrently

• Must have reliable internet service that supports effective telecommuting

🏝️ Benefits

• Medical, Dental, and Vision coverage

• Health Savings Account (if enrolled in an eligible plan) with Company contribution

• Company-paid Life, Accidental Death, Short-term & Long-term Disability insurance

• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance options

• Voluntary Medical & Dependent Care Flexible Spending Accounts

• Accrued Paid Time Off & Company Paid Holidays

• 401(k) Retirement Plan with Company match