UX Researcher

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Serve as a champion and catalyst for UX Research by pinpointing opportunities, mentoring peers, and initiating projects.

• Take ownership and enhance the UX Research function within the Design team.

• Develop a practical research process that empowers designers to carry out relevant research independently.

• Set clear quality standards without becoming a bottleneck.

• Lead comprehensive research initiatives from start to finish: including intake briefs, methodology selection, conducting research, analysis, synthesis, presentation, and action planning.

• Choose suitable methods such as interviews, usability tests, concept testing, surveys, desk research, and competitive analysis.

• Efficiently manage tools, data access, participant scheduling, session logistics, note-taking, and documentation.

• Collaborate with Product Analytics to link quantitative and qualitative insights.

• Experiment with moderated, unmoderated, and AI-driven research methodologies.

• Ensure that user needs and constraints are integrated into product decision-making.

⛳️ Requirements

• Demonstrated experience in overseeing research projects from inception to completion with substantial ownership.

• Background in both B2C and B2B products and audiences.

• Proficient in English — all participants are English-speaking; you will moderate and present in English.

• Regularly gather feedback from Sales, Customer Support, Marketing, and Analytics to translate into actionable research questions.

• Maintain a high standard for research quality: employing correct methods, structured methodologies, predictable timelines, and ethical practices.

• Utilize recruiting platforms and manage logistics independently: including access, scheduling, confirmations, and tool setup.

• Leverage AI tools to enhance operations and synthesis while preserving human judgment and methodological rigor.

• Currently employing AI effectively in your work; adept at using tools like Claude.

• Keep a research radar on internal insights, market/competitor developments, and significant UX/product sources.

• Exhibit exceptional empathy, respect, sensitivity, and uphold high ethical standards.

• Fluent in both Russian and English.

• NN/g certifications, a background in academic/scientific research, experience with PostHog/Tableau, Productboard, and mentoring/teaching are strong advantages but not mandatory.

🏝️ Benefits

• Comprehensive private medical insurance for the employee and their family.

• 20 paid vacation days annually.

• 15 paid public holidays each year.

• 5 company-paid sick leave days.

• English language courses.

• Relevant professional development opportunities.

• Access to a gym or swimming pool.

• Home Office Setup Assistance: the company provides support for purchasing furniture (office chair, desk, monitor) and other items to create an inviting workspace.

• Co-working spaces available.

• Flexibility for remote work.

• Equity options offered.