UX Researcher

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Serve as a champion for UX Research and a catalyst for change by pinpointing opportunities, mentoring team members, and initiating projects.

• Lead and expand the UX Research capabilities within the Design team.

• Establish a practical research process that empowers designers to perform suitable research independently.

• Develop clear quality standards without creating bottlenecks.

• Oversee comprehensive research projects from start to finish: intake brief, methodology selection, research execution, analysis, synthesis, presentation, and facilitating action.

• Choose suitable research techniques such as interviews, usability tests, concept evaluations, surveys, desk research, and competitive analysis.

• Independently oversee tools, data access, participant scheduling, session logistics, note-taking, and documentation.

• Work in partnership with Product Analytics to integrate quantitative and qualitative data.

• Explore both moderated and unmoderated testing methods, including AI-driven techniques like synthetic users.

• Ensure that user needs and constraints are taken into account in product decisions.

⛳️ Requirements

• Demonstrated experience managing research projects from start to finish with a high level of ownership.

• Background in working with both B2C and B2B products and audiences.

• Proficient in English — all participants will be English-speaking; you will moderate and present in English.

• Regularly gather insights from Sales, Customer Support, Marketing, and Analytics to convert them into testable research inquiries.

• Maintain a high standard of research quality: appropriate methods, structured methodologies, reliable timelines, and ethical practices.

• Utilize recruiting platforms and manage logistics independently: access, scheduling, confirmations, tool setup, etc.

• Employ AI tools to enhance operations and synthesis while preserving human judgment and methodological integrity where necessary.

• Act as the team’s knowledge resource: conduct a “research radar” to track internal insights, market/competitor developments, and high-value UX/product sources, providing regular updates.

• Have a meaningful application of AI in your work; Fundraise Up will not provide training on AI usage.

• Exhibit exceptional empathy and care for individuals, demonstrating respect, sensitivity, and high ethical standards.

• NN/g certifications are highly desirable.

• A background in academic or scientific research (graduate/PhD level) is a strong advantage.

• Experience with PostHog / Tableau (or similar analytics tools) is a plus.

• Familiarity with Productboard (or similar insights repository tools) is advantageous.

• Mentoring or teaching experience is a strong plus.

🏝️ Benefits

• 31 days of vacation.

• Fully covered telemedicine plan.

• Home Office Setup Assistance: the company provides support in purchasing furniture (office chair, desk, monitor) and other essentials to create a comfortable workspace.

• English language courses.

• Opportunities for relevant professional development.

• Access to a gym or swimming pool.

• Co-working space availability.

• Flexibility to work remotely.

• Equity options.