UX Researcher

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Serve as a UX Research advocate and change leader by identifying opportunities, mentoring colleagues, and initiating projects.

• Take ownership and develop the UX Research practice within the Design team.

• Create practical research processes, empower designers to conduct appropriate studies independently, and set quality standards.

• Lead impactful research initiatives from start to finish: gathering requirements, selecting methodologies, conducting research, analyzing data, synthesizing findings, presenting results, and following up on actions.

• Choose suitable research methods, including interviews, usability testing, concept evaluations, surveys, desk research, and competitive analyses.

• Manage tools, data access, participant scheduling, session logistics, note-taking, and documentation independently.

• Collaborate with Product Analytics to integrate quantitative and qualitative insights.

• Experiment with moderated, unmoderated, and AI-driven research techniques.

• Advocate for user needs and constraints in product decision-making.

• Act as the primary UX Research specialist within the Research Team while working alongside Product, Design, Marketing, and Analytics teams.

⛳️ Requirements

• Demonstrated experience in managing research from start to finish with a strong sense of ownership.

• Experience engaging with both B2C and B2B products and audiences.

• Proficient in English — all participants are English speakers; you will moderate and present in English.

• Regularly gather feedback from Sales, Customer Success, Support, Marketing, and Analytics to formulate testable research questions.

• High standards for research quality: appropriate methods, structured methodologies, predictable timelines, and ethical practices.

• Use recruiting platforms and manage logistics independently: access, scheduling, confirmations, tool setups, etc.

• Utilize AI tools to enhance operations and synthesis while maintaining human judgment and methodological rigor.

• Have a meaningful application of AI in your work; Fundraise Up will not provide training on AI usage.

• Keep a research radar to monitor internal insights, market/competitor developments, and key UX/product sources.

• Exhibit exceptional empathy, respect, sensitivity, and uphold high ethical standards when engaging with participants.

• Fluent in both Russian and English.

• NN/g certifications, a background in academic/scientific research, knowledge of PostHog/Tableau, Productboard, and experience in mentoring/teaching are strong advantages, though not mandatory.

🏝️ Benefits

• 31 days of paid time off.

• Comprehensive telemedicine plan covered at 100%.

• Home Office Setup Assistance: the company provides support for purchasing furniture (office chair, desk, monitor) and other items to create an ergonomic workspace.

• English language courses.

• Opportunities for relevant professional development.

• Access to a gym or swimming pool.

• Co-working space availability.

• Flexibility for remote work.

• Equity options.