UX Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with cross-functional teams to identify key research questions and align study scope, methodologies, and depth with decision-making and available resources.

• Oversee discovery and evaluation processes throughout the product lifecycle, including identifying unmet needs, testing initial concepts, and reviewing delivered experiences.

• Work alongside Data Science on funnel and cohort analysis, experimental designs, and outcome assessments.

• Convert research findings into actionable insights and recommendations that guide strategy, priorities, and product choices.

• Utilize succinct narratives, visual data, and interactive sessions to convey implications, risks, and necessary actions.

• Involve Product, Design, and Engineering teams in the research process and mentor partners on conducting streamlined studies.

• Develop accessible research workflows through researcher-led initiatives, guided self-service, specialist support, participant panels, reusable evidence, and effective tools.

• Establish a feedback loop with Support, Marketing, and Data Science by utilizing direct research and focused feedback to monitor evolving needs across customer journeys and demographics while safeguarding participant confidentiality.

⛳️ Requirements

• Extensive experience in leading end-to-end product research, with a portfolio demonstrating ownership and influence on product or business decisions.

• Strong expertise in qualitative research methodologies, such as interviews, observations, concept evaluations, usability tests, and surveys.

• Excellent analytical judgment with the capability to collaborate with Data Science, interpret behavioral data, and clarify sampling and evidence limitations.

• Proven experience in developing or enhancing a research practice while effectively prioritizing tasks, working independently, and facilitating learning for others.

• Clear, direct, and empathetic communication skills, coupled with strong synthesis abilities to translate research findings into cross-functional decisions.

• Demonstrated proactive ownership and sound judgment, including thoughtful trade-offs and timely, quality-driven delivery.

• A strong curiosity about financial products and the capacity to articulate complex or unfamiliar experiences.

• Experience researching consumer fintech, investing, trading, payments, or cryptocurrency is a plus.

• Familiarity with recruiting across diverse markets or examining trust, risk, onboarding, and repeat usage is advantageous.

• Knowledge of product analytics, SQL, or AI-assisted research methodologies would be beneficial.

🏝️ Benefits

• Competitive salary and equity options.

• Comprehensive health insurance (medical/dental/vision): base plan fully covered.

• Flexible working hours in a long-standing, supportive remote work environment.

• Unlimited vacation policy.

• 401(k) retirement savings plan.

• Wellness stipend to promote health and well-being.

• Weekly meal stipend to support nutrition.

• Learning & Development stipend for professional growth.

• Stipend for remote/work-from-home setup expenses.