UX Researcher

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Collaborate across various functions to set research objectives and utilize methodologies to address research queries

• Design and implement research strategies with diverse user groups to uncover user needs

• Analyze research outcomes and compile practical insights for design and development initiatives

• Present and promote research findings to government stakeholders and decision-makers through visual media

• Develop system requirements and solutions or identify improvements to existing systems; outline requirements and specifications

• Share insights with the UX design team to create cohesive and intuitive user experiences

• Partner with system architects and data engineers to ensure alignment between system requirements and user needs

• Create engaging narratives and visual models to convey insights and findings

• Assist government clients in navigating design-thinking processes and implement human-centered strategies to address digital employee experience challenges

• Travel required: 15%

⛳️ Requirements

• This role mandates an active Secret clearance

• Bachelor’s degree in a field related to human behavior (or equivalent professional experience)

• 5 years of experience in UI/UX research

• Strong analytical, diagnostic, and systems-thinking capabilities

• Experience in managing user relationships, including identifying user needs/requirements, managing expectations, and ensuring quality outcomes

• Proficiency in moderating usability studies and generating actionable insights

• Experience in group facilitation, particularly with senior organizational leaders

• Ability to create supporting documentation artifacts, such as user journey maps, data flow diagrams, interface analyses, and/or information architecture diagrams

• Proven proficiency in MS Office Suite, including Word, PowerPoint, and Excel

• Excellent oral and written communication abilities

• Capability to effectively engage with senior executives from both government and industry

• Understanding of end-to-end product development processes

• Self-motivated and detail-oriented; adaptable to changing work environments and able to prioritize effectively

• Preferred: Experience with agile methodologies and design tools such as Jira, Confluence, and Figma

• Preferred: Human Centered Design certification

• Preferred: Experience in Human Factors Engineering

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Opportunities for professional development and career growth

• Flexible work arrangements and a supportive work environment