Senior UX Researcher

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership and lead UX research initiatives throughout the discovery, concept validation, and usability phases.

• Plan, execute, and synthesize user interviews, usability testing, stakeholder interviews, and journey mapping.

• Produce actionable outcomes such as personas, user journeys, service blueprints, and research reports.

• Proactively identify users through clients, internal teams, or customer success channels.

• Convert research insights into product opportunities and design contributions.

• Collaborate with UX designers, product managers, and front-end teams during the entire design process.

• Contribute to the development of the research practice as it expands, including mentoring junior team members when necessary.

• Discover new research opportunities within existing client projects to broaden project impact.

⛳️ Requirements

• 3–6 years of practical UX research experience (excluding internships or academic roles).

• Direct experience in conducting research for enterprise or B2B products (SaaS, healthcare, platforms, or internal tools).

• Comfort in working with US-based users and stakeholders, with an ability to tailor research communication accordingly.

• Strong system-level thinking: capability to map workflows, identify gaps, and unravel complex journeys.

• Ability to manage open-ended, ambiguous briefs and lead the research process.

• Familiarity with generating journey maps, service blueprints, or ecosystem maps.

• Exceptional verbal and written communication skills, with the ability to convey research findings to cross-functional teams.

• Experience in healthcare, automation, or other complex, high-stakes sectors (preferred).

• Exposure to continuous discovery practices in collaboration with product teams (preferred).

• Comfort in engaging with product owners and client stakeholders to influence research direction and priorities (preferred).

🏝️ Benefits

• Opportunities for professional development and ongoing learning (LinkedIn Learning & professional training).

• Flexible working hours and options for remote work.

• A collaborative and innovative team culture.

• Opportunities for career advancement and leadership positions.

• An equal opportunity employer committed to diversity and fostering an inclusive environment.