Senior UX Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a continuous UX research practice for SOVRA's buyer products as the organization builds an AI-native platform.

• Create quarterly research agendas in collaboration with product leaders and align them with roadmap decisions.

• Set up research protocols, templates, consent processes, participant recruitment, and a searchable library of insights.

• Conduct both generative and evaluative studies, including contextual inquiries, interviews, journey mapping, usability testing, and surveys.

• Collaborate with the Data team to integrate behavioral data with customer feedback and establish success metrics.

• Maintain ongoing communication with agency buyers and suppliers through design partners, customer groups, and community sessions.

• Travel within North America around 20% of the time for site visits, contextual inquiries, user groups, planning sessions, and industry events.

• Present research findings in roadmap, design, and executive discussions.

• Lead workshops and co-design sessions that transform findings into actionable decisions.

• Mentor product managers, designers, and researchers to independently conduct robust research.

• Ensure research is inherently accessible and assist teams in adhering to WCAG 2.2 AA and ADA standards.

• Investigate how buyers trust, verify, and adjust AI features, identifying where human oversight is necessary.

• Leverage AI to expedite synthesis, tagging, and analysis while ensuring insights are linked to participant evidence.

• Influence roadmap priorities, designs, and launch readiness across Product, Design, Customer Experience, and Data.

⛳️ Requirements

• 7+ years of experience in UX research within enterprise SaaS or complex B2B environments.

• Bachelor's degree or equivalent experience.

• Proven experience in establishing or formalizing a research practice, encompassing research operations, participant recruitment, and an insights repository.

• Familiarity with regulated or compliance-focused sectors such as government technology, healthcare, or finance.

• A track record of research influencing product and design outcomes.

• Ability to influence product, design, and engineering teams without formal authority and to translate findings into actionable recommendations.

• Proficient in both qualitative and quantitative research methodologies.

• Experience mentoring fellow researchers and enhancing research quality within a team.

• Regular use of AI in research, with a focus on accuracy, bias, and participant privacy considerations.

• Authorization to work in the United States; SOVRA is unable to sponsor work visas or transfers.

• Experience in accessibility research involving individuals with disabilities and assistive technology is a plus.

• Familiarity with tools such as Dovetail, Gong, and PostHog is advantageous.

🏝️ Benefits

• Comprehensive health and medical insurance.

• Paid time off.

• Well-structured learning and development initiatives.

• Paid parental leave.