Senior UX Researcher – Pharma

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of and define UX research priorities within the Pharma sector.

• Identify knowledge gaps, challenge existing assumptions, and align research initiatives with customer requirements and strategic product goals.

• Lead comprehensive UX research processes, encompassing objectives, methodology selection, participant recruitment, fieldwork, analysis, and the communication of actionable insights.

• Enhance the overall prescription and pharmacy experience.

• Investigate how customers discover services, redeem prescriptions, navigate pharmacy processes, and receive their medications.

• Identify opportunities to streamline complex or unnecessary procedures through digital solutions.

• Convert research findings into quantifiable product enhancements.

• Work collaboratively with Product Management, Design, and Product Analytics teams.

• Merge qualitative insights with behavioral data, funnels, segmentation, and experimentation.

• Influence product decisions and improve customer outcomes.

• Elevate research practices through the utilization of AI tools such as ChatGPT, Claude, and Codex.

• Assist in research preparation, synthesis, and the sharing of insights while ensuring the quality of research and responsible handling of data.

• Support colleagues in implementing effective research methodologies.

• Participate in occasional on-site collaboration at offices in Sevenum or Cologne based on business and team needs.

⛳️ Requirements

• Extensive background in UX Research or Product Research.

• Proven ability to independently lead research projects in complex e-commerce, digital healthcare, or health-tech environments.

• Strong proficiency in both qualitative and quantitative research methodologies, including user interviews, usability testing, surveys, exploratory research, behavioral analysis, and research synthesis.

• Capacity to select suitable research methods for various business challenges.

• Experience collaborating closely with Product Analytics and integrating research results with product performance metrics.

• Familiarity with Contentsquare or FullStory is a plus.

• Ability to shape product strategy and decisions while translating complex findings into actionable recommendations.

• Practical experience with AI tools like ChatGPT, Claude, or Codex in research workflows.

• Skill in critically assessing AI-generated outputs and employing AI tools responsibly.

• Excellent communication and stakeholder management abilities.

• Native or equivalent proficiency in German.

• Fluent English proficiency in a professional setting.

• Experience in e-health, e-pharmacy, telemedicine, or other digital healthcare services is advantageous.

• Experience handling sensitive personal information, vulnerable participants, or regulated products is also a plus.

• Knowledge of inclusive research, accessibility, and health literacy is beneficial.

• Experience with longitudinal research or diary studies is a plus.

🏝️ Benefits

• Flexible work-from-home options with a personalized work location, including up to 20 days per year anywhere within the EU.

• Engaging team events and regularly scheduled social gatherings.

• Kindergarten grant of €100 per month for employees covering childcare costs.

• Complimentary, anonymous professional psychological support provided by nilo.

• Opportunities for internal and external training and career development support.

• Fully funded Deutschland Ticket.

• Urban Sports Club M membership package along with various sports and health opportunities.