Senior User Researcher, Brazil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage in ongoing discovery research through customer interviews, stakeholder discussions, contextual fieldwork, and context mapping.

• Execute both moderated and unmoderated usability testing on prototypes to uncover potential issues prior to development.

• Transform qualitative data into concise, prioritized recommendations for the Service Designer and product leadership.

• Create user personas, experience metrics, and frameworks for customer journey insights.

• Oversee research logistics from start to finish, including participant recruitment, discussion guides, and documentation of insights.

• Share research findings with non-research audiences, including senior stakeholders, to foster advocacy and support informed decision-making.

• Convert insights into practical recommendations and influence decisions across multidisciplinary teams.

• Work closely with Service Designers and Product Managers to guide product and service strategy.

• Collaborate with stakeholders and customers in both the UK and US.

⛳️ Requirements

• Demonstrated experience as a User Researcher, showcasing a history of both generative and evaluative research in complex product settings.

• Exceptional qualitative research abilities, including the design and facilitation of in-depth interviews, contextual inquiries, and diary studies.

• Proficiency in both moderated and unmoderated usability testing techniques.

• Capability to distill large amounts of qualitative data into clear, actionable insights.

• Strong communication skills, particularly in presenting research findings convincingly to non-research audiences and senior stakeholders.

• Collaborative mindset and experience working within cross-functional teams alongside designers, product managers, and strategy leads.

• Background in B2B SaaS, enterprise software, or complex operational product environments.

• Familiarity with automotive retail, dealership operations, or related service sectors.

• Skilled in using Dovetail, UserTesting, Figma, Miro, or Confluence.

• Understanding of quantitative research methodologies.

• Experience in contributing to or directly influencing product roadmap prioritization.

🏝️ Benefits

• Health and dental insurance.

• Meal and food allowance.

• Childcare assistance.

• Extended paternity leave.

• Partnerships with gyms and health and wellness professionals through Wellhub (Gympass) and TotalPass.

• Profit Sharing and Results Participation (PLR).

• Life insurance.

• Continuous learning platform (CI&T University).

• Discount club.

• Free online platform focused on physical, mental, and overall well-being.

• Pregnancy and responsible parenting courses.

• Collaborations with online learning platforms.

• Language learning platform.

• Support for inclusion and workplace accommodations for individuals with disabilities.

• Dedicated Health and Well-being team, inclusion specialists, and affinity groups.