UX Researcher

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Convert business inquiries into actionable UX/CX research strategies that align with the priorities of Product, Design, and Marketing.

• Define, prioritize, allocate resources, and execute research projects punctually and to a high standard.

• Conduct qualitative and quantitative research projects from start to finish, encompassing briefing, method selection, scripting, fieldwork, analysis, and reporting.

• Manage participant recruitment and facilitate usability testing, customer journey mapping, experience evaluations, as well as concept and prototype assessments.

• Recognize pain points, opportunities, and enhancements across websites, applications, features, content, and offerings.

• Monitor and report on CX metrics such as NPS, SUS, satisfaction, and ease of use.

• Contribute to, construct, and refresh dashboards and summaries.

• Link CX metrics and behavioral trends to customer attitudes, segments, and experiences.

• Lead both in-person and remote research or design workshops.

• Formulate strategies to recruit hard-to-reach player segments, including VIP players and customers in specific state markets.

• Keep abreast of UX/CX advancements in the gambling, gaming, and relevant consumer sectors.

• Introduce competitor insights and industry best practices to the team and share tools, techniques, and learnings across the UX and Insights community.

⛳️ Requirements

• 3-5 years of experience in a UX or CX research position, preferably within digital products, gambling, gaming, or a similar consumer sector, or a demonstrable interest in the gambling industry.

• Hands-on experience in conducting qualitative and quantitative research, both online and in-person.

• Proficiency in usability testing, journey mapping, concept and prototype evaluation, and CX measurement, including NPS and CSAT.

• Confidence in utilizing UserTesting, Qualtrics, SurveyMonkey, Survicate, and Power BI.

• Quick learner with new tools.

• Capability to use AI-assisted tools responsibly while upholding research ethics, data privacy, and confidentiality.

• Comfortable presenting findings to key stakeholders.

• Ability to collaborate effectively in a fast-paced, scaling environment.

• Understanding of research ethics, participant consent, and data privacy.

• Responsible handling of player information.

• Proficient in working effectively in a remote setting.

• Confident communicator with colleagues and vendors via video calls, Slack, or Microsoft Teams.

🏝️ Benefits

• Competitive salary and benefits package.

• Flexible vacation policy.

• Hybrid/remote working environment.

• Startup culture supported by a stable global brand.

• Roster of unique offerings.

• Diverse and inclusive workplace.

• Equal opportunity employer.