Lead Design Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement research initiatives throughout the design process, spanning from initial exploration and strategy to ideation, prototyping, testing, and execution.

• Collaborate with Product Design, Content Design, Product Management, Analytics, and Engineering to craft user-centered experiences for Medicare consumers.

• Reveal insights that inform prioritization, planning, and product strategy decisions through an agile test-and-learn methodology.

• Develop service and product concepts utilizing storyboarding, wireframing, and various visual tools.

• Conduct research on current states and competitive analysis for micro-journeys.

• Recruit and evaluate candidates for research and concept testing.

• Formulate research plans and interview frameworks.

• Provide training to team members for conducting research and concept studies.

• Analyze research findings and work with product managers to prioritize items for the backlog.

• Refine requirements, concepts, and vision documentation.

• Work with customers, operators, and leadership to suggest experience enhancements aligned with key priorities.

• Guide teams in transforming findings into insights and actionable business recommendations.

• Collaborate and co-create with product teams and business partners to assess the value of concepts.

• Generate communication materials that articulate both current and future optimized experiences.

⛳️ Requirements

• Master’s degree or higher in a research-related field (e.g., Design Strategy, Human-Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science).

• Over 8 years of experience leading design research efforts in innovation, human-centered design, and/or digital products.

• More than 5 years of experience independently overseeing design research programs.

• Outstanding communication, problem-solving, coaching, and management abilities.

• Familiarity with and experience in a wide range of UX and design research methodologies.

• Background in design thinking and agile product development environments.

• Only applicants with U.S. Citizenship or Lawful Permanent Residency will be considered.

• Must achieve minimum home internet speeds of 25 Mbps for downloads and 10 Mbps for uploads.

• Must operate from a dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Remote work opportunities.

• Occasional travel to Humana offices for training or meetings.

• Requirement for a dedicated home workspace to protect member PHI/HIPAA information.

• Humana may require internet service enhancements if necessary.