User Researcher

This is a fully remote position, open to applicants in Germany.

📋 Description

• Define and enhance the user research strategy in partnership with Product Design and Product Management, ensuring alignment with business objectives.

• Develop and execute qualitative and quantitative research tailored to product goals and user journeys.

• Integrate research into shaping and discovery practices to ensure that insights influence decisions early in the product development process.

• Oversee comprehensive research operations, including interviews, usability testing, workshops, surveys, participant recruitment, compliance, consent, and representative user samples.

• Compile findings into deliverables such as personas, journey maps, and opportunity briefs.

• Engage with stakeholders to cultivate a user-centered product culture.

• Establish rigorous and repeatable research protocols.

• Create a scalable repository of user knowledge.

• Facilitate research at scale across squads through the use of templates, guidelines, and lightweight frameworks.

• Serve as a strategic partner for Product and Design.

⛳️ Requirements

• Minimum of 3 years of professional experience in user research.

• Ideally experienced in B2B, technology-driven, or complex product settings.

• Proven history of delivering impactful research.

• Proficient in designing and conducting qualitative and quantitative studies.

• Capable of translating insights into actionable product and business strategies.

• Strong skills in participant recruitment, research operations, and user research tools.

• Ability to synthesize complex data into clear, evidence-based recommendations.

• Outstanding communication, storytelling, and problem-solving abilities.

• Collaborative, proactive, and hands-on leadership approach.

• Ability to excel in fast-paced, Agile environments.

• Willingness to travel internationally quarterly for PI Planning workshops.

• Proficient in English and German (C1); French or Italian is a plus.

• Application documents should be submitted in English.

🏝️ Benefits

• Flexible working hours.

• €50 per month credited to the Ticket Plus City Card shopping card for all employees.

• Options for mobile working, including the ability to work from home or on-site with a team.