Senior UX Researcher – 6-month contract

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Oversee UX research initiatives by developing and implementing research strategies.

• Provide essential insights that align with the company's strategic goals.

• Conduct exploratory research and verify solutions in collaboration with product, engineering, and UX design teams.

• Collaborate with fellow researchers to enhance user understanding and advocate for research best practices.

• Recognize strategic opportunities and spearhead initiatives towards measurable results.

• Plan, execute, and communicate research studies focused on impact.

• Analyze user behavior, needs, challenges, use cases, and workflows.

• Assist the GoTo Resolve product team by investigating user outcomes, challenges, needs, and mental models.

• Enhance participant recruitment processes and channels in partnership with Customer Success, Product Marketing, and Lifecycle Marketing.

• Build and sustain a comprehensive understanding of users and products within a research repository.

• Keep the research repository updated with product modifications and supported use cases.

• Evaluate the competitive landscape to guide research direction, identify disruption opportunities, and foster innovation.

• Create workflows that automate standard research tasks using AI.

⛳️ Requirements

• Minimum of 5 years of relevant experience in senior research roles.

• Proven experience in a lean, agile, delivery-focused environment.

• Proficiency in developing research plans and providing key insights.

• Ability to choose suitable research methodologies based on team deadlines.

• Experience with user interviews, Jobs to Be Done (JTBD), persona creation, usability testing, and user-testing methodologies.

• Experience in organizing and leading workshops and presentations for stakeholders and wider audiences.

• Strong analytical and problem-solving skills.

• Openness to innovation.

• Strong self-management capabilities.

• Ability to integrate AI into UX research methodologies.

• Excellent understanding of qualitative research best practices and techniques.

• Familiarity with quantitative research.

• Research experience in B2B environments.

• Understanding customer needs and collecting feedback from admins, vendors, and managed service providers.

• Capability to develop AI-enabled workflows for routine research tasks.

🏝️ Benefits

• Comprehensive health benefits.

• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days.

• Tuition reimbursement.

• Access to instructor-led and on-demand learning and development opportunities.

• The Thrive Global Wellness Program.

• Confidential Employee Assistance Program (EAP).

• Wellness app.

• One-on-one wellness coaching.

• Employee Resource Groups (ERGs).

• GoTo Gives.

• Charitable matching.

• Flexible work arrangements and support to excel at work and home.