Senior UX Researcher

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Oversee user research initiatives for Public Safety, Civilian, and Vital Core products.

• Design and facilitate customer interviews, usability assessments, field studies, journey mapping, and product validation efforts.

• Collect, assess, and enhance understanding of customer use cases, market segments, competitors, and the regulatory landscape.

• Convert research insights and data into actionable product recommendations, design enhancements, and future research strategies.

• Communicate research findings and insights to stakeholders and disseminate knowledge throughout the organization.

• Collaborate with UX designers to ensure user feedback and testing influence the design process.

• Produce research documentation, analytical outputs, wireframes, workflows, prototypes, and interaction designs when additional design support is required.

• Work alongside designers to establish product structure and layout, iterate on solutions, and validate design work with users.

• Collaborate with Product Management, Engineering, Customer Success, Sales, and technology teams to ensure solutions align with customer and business needs.

• Assist with customer demonstrations, beta programs, and feedback initiatives.

• Utilize qualitative and quantitative data, analytics, customer insights, and other resources to determine project metrics, identify evidence gaps, and shape testing strategies.

• Implement research methods across remote, in-person, moderated, and unmoderated settings.

• Leverage research and analysis tools such as FullStory, Crazy Egg, and Userlytics.

• Guide junior researchers and enhance research practices and technical skills.

• Participate in accessibility reviews, testing, remediation recommendations, and compliance documentation.

• Aid in the creation and upkeep of VPATs and ACRs.

⛳️ Requirements

• 6-8 years of pertinent user research, UX, product design, or related experience.

• Proven experience utilizing various UX research methodologies and selecting suitable research approaches for diverse contexts.

• Background in conducting customer interviews, usability studies, field research, journey mapping, and product validation.

• Strong analytical skills to interpret research findings and data, pinpoint issues, and recommend feasible solutions.

• Experience in effectively presenting research insights and recommendations to stakeholders.

• Capability to collaborate efficiently with UX design, product, engineering, customer success, sales, and technology teams.

• Experience in producing research documentation and analytical outputs.

• Practical ability to create wireframes, workflows, prototypes, or interaction designs when design support is necessary.

• Strong interpersonal skills to cultivate working relationships, communicate clearly, collaborate, and manage daily issues independently.

• A bachelor’s or master’s degree in psychology, UX, human-computer interaction, product design, design, graphic design, or a related field is preferred but not mandatory.

• Familiarity with digital accessibility standards and practices, including WCAG.

• Experience in preparing or maintaining VPATs and ACRs.

• Background in accessibility testing, remediation recommendations, or compliance documentation.

• Front-end development experience.

• Must successfully pass the standard company background check and enhanced criminal background check.

• Must be certified by state and local law enforcement to access criminal justice information and uphold CJIS compliance.

🏝️ Benefits

• Comprehensive, multi-carrier medical, dental, and vision benefits.

• 401(k) plan with matching contributions.

• Employee Share Purchase Plan.

• Wellness platform offering incentives.

• Subscription to the Headspace app.

• Employee Assistance and Time-off Programs.

• Short-term and long-term disability insurance.

• Life and accidental death insurance.

• Critical illness insurance.

• Hospital indemnity coverage.

• Parental bonding and family care leaves.

• Adoption and surrogacy benefits.

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.

• Annual Paid Time Off.

• Up to two days of paid leave for participation in Employee Resource Groups.

• Up to two days of paid leave for volunteering with your charity of choice.

• Annual incentive bonus.

• Country-specific benefits.