Senior UX Researcher

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Oversee user research initiatives across Public Safety, Civilian, and Vital Core products

• Organize and execute customer interviews, usability assessments, field research, journey mapping, and product validation tasks

• Collect and analyze customer use cases, market segments, competitor activities, and the regulatory landscape

• Convert research insights and data into practical product recommendations, design enhancements, and future research directions

• Share research findings and insights with various teams throughout the organization

• Collaborate with UX designers to ensure user feedback and testing shape the design process

• Develop research documentation, analytical outputs, wireframes, workflows, prototypes, and interaction designs when additional design resources are necessary

• Work alongside designers to define product architecture and layout, refine solutions, and validate design work with users

• Collaborate with Product Management, Engineering, Customer Success, Sales, and technology teams

• Assist in customer demonstrations, beta testing programs, and feedback initiatives

• Utilize qualitative and quantitative data, analytics, customer insights, and other sources to set project metrics, identify evidence gaps, and inform testing strategies

• Implement research methods in various contexts, including remote, in-person, moderated, and unmoderated settings

• Employ research and analysis tools such as FullStory, Crazy Egg, and Userlytics

• Mentor junior researchers and enhance research methodologies and technical competencies

• Participate in accessibility evaluations, testing, remediation suggestions, and compliance documentation

• Aid in the creation and upkeep of VPATs and ACRs

⛳️ Requirements

• 6-8 years of pertinent user research, UX, product design, or a similar background

• Proven experience in utilizing various UX research methodologies and selecting suitable research techniques for diverse contexts

• Proficiency in conducting customer interviews, usability evaluations, field research, journey mapping, and product validation

• Capability to analyze research data and findings, pinpoint issues, and propose viable solutions

• Experience in clearly presenting research insights and recommendations to stakeholders

• Strong ability to collaborate with UX design, product management, engineering, customer success, sales, and technology teams

• Demonstrated experience in creating research documentation and analytical outputs

• Practical skills in developing wireframes, workflows, prototypes, or interaction designs when design assistance is required

• Ability to cultivate strong working relationships, communicate effectively, collaborate, and manage daily tasks independently

• Bachelor’s or master’s degree in psychology, UX, human-computer interaction, product design, design, graphic design, or a related field is preferred but not mandatory

• Familiarity with digital accessibility standards and practices, including WCAG

• Experience in preparing or maintaining VPATs and ACRs

• Background in accessibility testing, remediation recommendations, or compliance documentation

• Front-end development skills

• Must successfully pass the standard company background check and enhanced criminal background check

• Must hold certification from state and local law enforcement to access criminal justice information and maintain CJIS compliance

🏝️ Benefits

• Comprehensive, multi-carrier program for medical, dental, and vision benefits

• 401(k) plan with matching contributions

• Employee Share Purchase Plan

• Wellness platform featuring incentives

• Subscription to the Headspace app

• Employee Assistance and Time-off Programs

• Short- and Long-Term Disability coverage

• Life and Accidental Death Insurance

• Critical Illness and Hospital Indemnity coverage

• Family Benefits, including bonding and family care leaves, plus adoption and surrogacy support

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts

• Annual Paid Time Off

• Up to two days of paid leave each to engage in Employee Resource Groups

• Up to two days of paid leave each to volunteer for a charity of your choice

• Annual incentive bonus