User Events Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and execute Spektrix’s small-group, in-person activation events for client power users throughout the US, Canada, the UK, and Ireland.

• Direct cross-functional delivery roadmaps involving Client Success, Delivery, Strategy & Operations, Enablement, and Community.

• Negotiate staffing commitments, address risks, resolve bottlenecks, and escalate resource conflicts as necessary.

• Create standardized templates, milestones, and planning workflows.

• Manage venue selection, catering, audio-visual needs, accessibility, budgets, and staff travel arrangements.

• Craft agendas and sessions, coordinate regional input, and execute facilitator preparation, dry runs, and readiness evaluations.

• Develop post-event surveys to assess sentiment, ROI, and product or feature activation levels.

• Lead debrief sessions and implement enhancements in process, content, and logistics.

• Handle invitations, registrations, reminders, prerequisites, and attendance using community platforms and internal tools.

• Compose event messaging and collateral materials.

• Gather feedback, photographs, quotes, and activation data for marketing and follow-up efforts.

• Travel to key events to oversee onsite logistics and enhance participant experience.

⛳️ Requirements

• Minimum of three (3) years’ experience in planning and executing in-person events, including logistics, supplier management, attendee communications, and post-event follow-up.

• Experience in shaping learning or user enablement experiences.

• Strong project or program management capabilities, including oversight of concurrent events, dependencies, and collaboration with cross-team contributors.

• Ability to influence peers and managers without having direct reporting authority.

• Experience in selecting venues, coordinating catering and travel, managing vendors, and monitoring budgets.

• Exceptional written and verbal communication skills.

• Strong organizational skills and meticulous attention to detail.

• Ability to analyze attendance data, user feedback, and outcome measures to identify potential improvements.

• High technical aptitude and confidence in utilizing project management tools, spreadsheets, communication platforms, and web-based applications.

• Sound judgment in balancing quality, cost, workload, and deadlines.

• Collaborative mindset, openness to feedback, and accountability for results.

• Willingness to work across time zones and travel domestically and internationally.

• Must be located in the Eastern Time Zone or Central Time Zone and be willing to work EST hours.

• Previous experience with in-person user events, customer conferences, or training events for a SaaS company is a plus.

• Background in arts, culture, or live events is advantageous.

• Familiarity with event registration, marketing automation, or online community platforms is a bonus.

🏝️ Benefits

• Company-paid medical, dental, and vision insurance.

• 21 days of paid time off (PTO).

• 14 paid holidays each year.

• 10 paid sick days.

• 401(k) plan with a 4% employer match.

• Two paid volunteering days annually.

• Opportunities for professional development.

• Flexible working arrangements with support for WFH setup and equipment.

• Month-long paid sabbatical after five years of service.

• Complimentary snacks, drinks, and breakfast items in the office.

• Regular social events.

• Coverage of travel expenses for required onsite events.

• NYC onsite stipend for each day worked on-site.