Deputy Program Manager – Federal Health IT Operations

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee daily service operations across various teams that support a multifaceted federal health IT mission.

• Organize operational schedules and priorities encompassing training, field activities, military drills, and ongoing service delivery.

• Manage workforce capacity and resource allocation to ensure operational readiness and uninterrupted service.

• Identify and resolve scheduling conflicts, staffing issues, and competing operational priorities.

• Coordinate additional staffing and surge support in response to evolving mission requirements while ensuring compliance with authorized work parameters.

• Facilitate weekly operational meetings and monthly service reviews, relaying updates, risks, and priorities to program leadership.

• Assist the Program Manager and ensure operational continuity while representing them.

⛳️ Requirements

• Over 8 years of experience in service management or operations leadership with a focus on Department of Defense (DoD) programs.

• Possession of an ITIL 4 Foundation certification.

• Current U.S. Government Secret security clearance.

• Preferred: ITIL 4 Managing Professional certification.

• Preferred: Project Management Professional (PMP) certification.

• Preferred: Experience with ServiceNow Field Service Management.

• Preferred: Expertise in coordinating schedules and operational resources for globally distributed teams.

• Remote work available within the United States; candidates from the National Capital Region are preferred.

🏝️ Benefits

• Support for company-sponsored certifications and professional development opportunities.

• Opportunities for career advancement and leadership development.

• 401(k) plan featuring a 100% company match on contributions up to 6%.

• Comprehensive medical, dental, vision, life, and disability insurance coverage.

• Generous paid time off and holiday pay.

• Provision of home-office equipment and support for remote work.

• Reimbursement for fitness and wellness activities.

• Weekly payroll and team-building events.