User Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and moderate the official subreddit and user spaces.

• Implement rules while eliminating spam, harassment, and fraudulent activities.

• Resolve community disputes effectively.

• Foster an inclusive and trustworthy environment through Q&As, AMAs, polls, guides, and pinned announcements.

• Assess and potentially initiate/moderate a dedicated Discord community.

• Create a representative user research pool for conducting surveys, interviews, focus groups, and beta testing.

• Consolidate community discussions and qualitative feedback into sentiment reports and actionable insights for Product, UX, and Marketing teams.

• Relay product updates and outcomes back to the community.

• Assist in product and campaign launches by managing community messaging, user education, and monitoring reactions.

• Monitor risks related to reputation, fraud, and legal issues.

• Direct account and technical inquiries to Support, Moderation, Risk, and Legal teams following established escalation protocols.

⛳️ Requirements

• Minimum of 2 years in community management, trust & safety, community operations, or user research.

• Proven experience managing platforms such as Reddit or Discord.

• Excellent written English communication skills.

• Strong abilities in conflict de-escalation.

• High emotional intelligence.

• Solid judgment in moderation decisions.

• Strict adherence to personal and professional boundaries.

• Capability to transform qualitative user feedback into structured data, clear themes, and actionable product insights.

• Strong judgment regarding privacy and escalation for sensitive or regulatory issues.

• Organizational skills to operate independently within diverse, global user bases.

• Previous experience in adult entertainment, creator economy, social platforms, gaming, or high-risk consumer sectors.

• Experience in launching or scaling a Reddit or Discord community from the ground up, or establishing formal ambassador/beta program pools.

• Familiarity with social listening, analytics, CRM, or feedback management tools.

• Multilingual capabilities or experience managing global, localized communities.

• Fluency in Russian.

🏝️ Benefits

• Fully remote work environment.

• Competitive compensation with a service contract.

• Transparent performance evaluations conducted biannually.

• Opportunities for bonuses and salary adjustments.

• Annual allowance for home office enhancements, sports activities, equipment upgrades, and more.

• Paid language training.

• Access to various educational platforms.

• Mindfulness benefits, including psychological support with 50% cost coverage.

• Career advancement opportunities within a rapidly growing project.

• Opportunities to impact technical decisions.

• Peer recognition program celebrating team contributions.