Community Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage daily community engagement across platforms such as Reddit, X, TikTok, Instagram, YouTube, and Discord.

• Interact, respond, and maintain active conversations across all channels.

• Oversee and moderate community spaces, assess reports, and uphold community standards.

• Gather fan feedback and direct messaging inquiries to customer service.

• Liaise between the Discord beta community and the QA team.

• Capture and relay bug reports, sentiment analysis, and player feedback to QA and Engineering in real time.

• Monitor trending topics, memes, and cultural moments that relate to the game.

• Identify content opportunities for the content team.

• Collaborate on content ideation and creation tailored for each platform.

• Regularly play the game to maintain fluency in its mechanics, culture, and community references.

• Accurately represent the community's voice across various platforms and interactions.

⛳️ Requirements

• Proven experience in managing daily community operations across Reddit, X, TikTok, Instagram, YouTube, and Discord.

• Background in moderating online communities, including evaluating reports and enforcing community standards.

• Exceptional written communication skills with the ability to adapt tone and voice appropriately for each platform.

• Competence in tracking trending topics, memes, and cultural moments and converting them into content opportunities.

• Genuine familiarity with, or a willingness to regularly engage with, the game.

• Proficiency across Reddit, X, TikTok, Instagram, YouTube, and Discord.

• Understanding of community moderation practices and tools.

• Skill in trend-spotting and transforming cultural moments into content ideas.

• Experience in cross-functional reporting and directing feedback and bugs to appropriate teams.

• Authentic, platform-native voice and communication style.

• Player-first, empathetic approach.

• Composed, fair, and steady demeanor when moderating challenging conversations.

• Proactive and detail-oriented mindset.

• Ability to collaborate effectively with customer service, QA, and content teams.

• Computer with a minimum of 8GB RAM and Intel i5 or AMD Ryzen 5 processor or better.

• Internet speed of at least 40MBPS.

• Headset equipped with extended noise-cancelling microphone and webcam.

• Backup computer and internet connection.

• Quiet and dedicated workspace at home.

• Reliable internet connection.

• Personal computer with Intel Core i5 or a similar model or better.

• Availability for 40 hours per week, from 10:00 AM to 6:00 PM ET, Monday through Friday.

🏝️ Benefits

• No benefits package included.