Community Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop a community strategy for a new consumer AI product.

• Create a trusted, valuable, and scalable environment for engaged users.

• Establish programs for ambassadors, advocates, and power users.

• Design and evaluate engagement initiatives.

• Generate scalable programs and resources for member-led events and meetups.

• Collaborate with social, branding, and creative teams to enhance community content.

• Promote adoption in new markets via community-led outreach.

• Investigate AI-enabled, personalized, and scalable community experiences.

• Work alongside growth teams on referral and invitation strategies.

• Identify creators, advocates, and early adopters who produce impactful content.

• Convert community engagement into product advocacy, referrals, and organic growth.

• Analyze community behavior, engagement metrics, retention, and advocacy.

• Share user stories, use cases, and emerging trends with marketing and product teams.

• Experiment with, learn from, and expand successful community initiatives.

• Transform user behavior, feedback, AI use cases, requests, and challenges into actionable insights for Product and Engineering.

• Discover unforeseen product applications and integrate feedback loops into the product roadmap.

• Manage community health metrics such as activity, retention, sentiment, advocacy, and community-driven growth.

• Synthesize qualitative feedback with behavioral data to uncover patterns and opportunities.

⛳️ Requirements

• Over 8 years of experience in community, social, developer relations, creator programs, product advocacy, or related fields.

• Proven experience in supporting at least one consumer technology product at a significant scale.

• Demonstrated ability to create an ambassador, advocate, creator, or superuser program from inception.

• Experience in taking community programs from concept to launch, testing effectiveness, and iterating quickly.

• Strong passion for artificial intelligence and AI products.

• Experience in scaling online communities through automation, defined roles, governance, escalation processes, and scalable methods.

• Strong analytical skills with the ability to utilize community behavior, engagement data, and qualitative feedback to shape strategy.

• Capability to convert community insights into actionable recommendations for Product and Engineering teams.

• Excellent writing abilities and a genuine voice.

• Knowledge of internet culture and human-centered communication.

• Comfortable operating in a dynamic, early-stage environment.

• Proven track record of establishing trust as a fundamental aspect of the community experience.

• Experience in building community around AI, generative AI, emerging technologies, or highly technical products is highly desirable.

• Ideally, experience engaging early adopters or technically curious users with rapidly evolving products.

• Nice to have: direct experience with AI, generative AI, AI-driven consumer products, AI agents, or communities focused on emerging technologies.

• Nice to have: experience with beta, early-access, or design-partner programs.

• Nice to have: familiarity with creator-led or user-generated content ecosystems.

• Nice to have: international experience or experience with distinct product personas.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Opportunities for career advancement and growth within the company.