Freelance Community Manager – Weekend and Public Holiday Cover

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address customer inquiries and feedback across TikTok, Instagram, Facebook, and various other social platforms.

• Deliver prompt, helpful responses that align with the brand's voice.

• Keep track of relevant discussions and trends outside the brand’s own channels.

• Actively participate in trending conversations using native platforms and scheduling tools like Sprinklr and Arwen.

• Perform daily searches for brand-related content and keywords, including active marketing campaigns.

• Monitor and interact with user-generated content and posts from influencers.

• Reshare pertinent TikTok content to enhance reach and community engagement.

• Modify keyword searches for marketing initiatives and brand sponsorships.

• Conduct daily content sweeps to discover real-time engagement opportunities.

• Collaborate with the social creative team to share approved user-generated content on Instagram Stories.

• Engage with viral trends and discussions.

• Monitor social channels for negative sentiments and emerging risks.

• Identify and escalate concerning comments or content to the appropriate internal teams.

⛳️ Requirements

• Excellent customer service skills with a genuinely helpful, solutions-oriented approach.

• Comfortable and confident in communicating with customers via social media.

• Strong understanding of TikTok, Instagram, Facebook, and other social media platforms.

• Ability to manage customer inquiries, comments, and feedback in a calm and professional manner.

• Awareness of social trends and online culture.

• Availability to work every weekend and UK public holidays during the booking period.

• Professional proficiency in English.

🏝️ Benefits

• Fully remote working arrangement.

• Freelance engagement lasting 3–6 months.

• Opportunity to collaborate with a prominent travel brand.

• Supportive and inclusive team culture.

• Chances to work on innovative, award-winning, and impactful campaigns.

• A workplace environment focused on diversity, equity, and inclusion.