Community Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop the community strategy for a new consumer AI product.

• Determine the community target audience, value proposition for members, and growth strategy.

• Establish and expand a reliable space for highly engaged users.

• Create programs for ambassadors, advocates, and power users.

• Design and evaluate engagement initiatives that enhance participation and long-term value.

• Formulate scalable programs and toolkits for member-led events and gatherings.

• Collaborate with social, branding, and creative teams to enhance community-generated content.

• Promote adoption in new markets through outreach driven by the community.

• Investigate AI-driven, customized, and scalable community experiences.

• Work alongside growth teams on referral and invitation strategies.

• Identify creators, advocates, and early adopters who produce engaging content.

• Transform community involvement into advocacy, referrals, and organic expansion.

• Analyze data on community behavior, engagement, retention, and advocacy.

• Provide user stories, use cases, and emerging trends to marketing and product teams.

• Experiment, learn, and expand community programs.

• Act as the internal representative of the community for Product and Engineering.

• Convert user feedback, AI use cases, requests, and challenges into actionable product insights.

• Identify unexpected patterns of product usage and use cases.

• Establish feedback loops between early adopters and product roadmap teams.

• Oversee community health metrics, including activity, retention, sentiment, advocacy, and growth driven by the community.

• Integrate qualitative feedback with behavioral data to pinpoint opportunities and emerging needs.

⛳️ Requirements

• A minimum of 8 years of experience in community, social, developer relations, creator programs, product advocacy, or related fields.

• Proven experience supporting at least one consumer technology product at a significant scale.

• Demonstrated ability to build an ambassador, advocate, creator, or superuser program from the ground up.

• Experience taking community initiatives from conception to launch, testing effectiveness, and iterating rapidly.

• Strong passion for artificial intelligence and AI products.

• Proven experience in scaling an online community through automation, community roles, governance, escalation paths, and scalable processes.

• Strong analytical skills utilizing community behavior, engagement data, and qualitative feedback.

• Ability to convert community insights into actionable recommendations for Product and Engineering teams.

• Exceptional writing skills and a genuine voice.

• Familiarity with internet culture and human-centered communication.

• Comfort in working within an early-stage, dynamic environment.

• A history of establishing trust within community experiences.

• Experience building community around AI, generative AI, emerging technology, or highly technical products is strongly preferred.

• Ideally, experience in engaging early adopters or technically curious users with rapidly evolving products.

• Direct experience with AI, generative AI, AI-powered consumer products, AI agents, or communities related to emerging technology is a plus.

• Experience launching or managing beta, early-access, or design-partner programs is a plus.

• Experience employing AI, automation, or personalization to enhance community engagement or operations is a plus.

• Experience building community on an international scale is a plus.

• Familiarity with creator-led or user-generated content ecosystems is a plus.

🏝️ Benefits

• Option for remote work.

• Temporary contract anticipated through 6/30/27, with the possibility of extension.

• 40 hours of work per week.

• Confidential handling of applicant information.

• Equal opportunity employment.