US Account Manager – SaaS, Higher Ed

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage a portfolio of university and college partners throughout the United States.

• Gain insight into partner objectives, priorities, challenges, usage, and future ambitions.

• Establish trusted, multi-level relationships ranging from everyday users to senior stakeholders.

• Create success plans and account strategies linked to significant outcomes.

• Track partner health, risks, and opportunities.

• Lead the renewal process from initial planning through to agreement finalization.

• Identify and drive expansion opportunities via discovery, negotiation, and closing.

• Maintain renewal and expansion targets while keeping an accurate pipeline.

• Conduct account reviews that connect partner results to future opportunities.

• Ensure Salesforce is kept current and precise.

• Regularly visit partners on their campuses across the United States.

• Represent Gecko at higher education conferences, exhibitions, and partner events.

• Balance in-person and remote engagements effectively.

• Coordinate with Support, Product, Commercial, and Enablement teams.

• Provide demonstrations, account reviews, presentations, and commercial discussions.

• Follow through on commitments made to partners.

• Occasionally travel internationally, including to the United Kingdom.

⛳️ Requirements

• Proven experience managing a portfolio of accounts in a B2B SaaS environment.

• Direct accountability for retention, renewals, and account expansion.

• Experience in managing complex or strategic accounts with multiple stakeholders and extended decision-making processes.

• Ability to cultivate authentic relationships while maintaining a commercial perspective.

• Demonstrated commercial outcomes that you have directly influenced through renewals, expansions, upsells, or growth within existing accounts.

• Confidence in discussing pricing, value, revenue, and subsequent steps.

• Capability to identify and effectively advance opportunities.

• Proficient in leading meetings, demonstrations, executive reviews, and negotiations.

• Organized, proactive, and comfortable managing a portfolio, pipeline, and frequent travel.

• Experience in Higher Education or EdTech is advantageous but not mandatory.

• Must reside in the United States.

• Must already possess a valid right to work in the United States.

🏝️ Benefits

• 33 days of vacation.

• Flexible working arrangements.

• Opportunity to work from an alternate location under the Workation policy.

• Exceptional home office setup.

• MacBook Pro provided.

• Headphones of your choice.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan.

• Perks available through Perkbox.

• Remote-first working environment.

• Engaged virtual culture.

• Commercial impact achieved through direct influence on retention, expansion, and growth.