Upper Mid Market Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance net dollar retention for the designated portfolio by implementing upselling and cross-selling strategies.

• Negotiate contract renewals with clients, aiming to boost Annual Recurring Revenue while fostering long-term partnerships.

• Identify and secure new land-and-expand opportunities within the assigned accounts.

• Create proposals and client-facing documents to facilitate the sales process.

• Build and nurture impactful client relationships.

• Manage and provide monthly and quarterly updates on the sales pipeline.

• Comprehend Absorb subscription models and address client inquiries.

• Engage in team meetings and projects aimed at enhancing sales processes and outcomes.

• Cultivate strong internal relationships to support the client lifecycle.

• Keep abreast of product releases and training sessions to ensure up-to-date product knowledge.

⛳️ Requirements

• A post-secondary degree, preferably in business or a related discipline.

• Over 5 years of experience in effectively managing client relationships and driving revenue growth through upselling.

• Exceptional time management and organizational abilities.

• Excellent verbal and written communication skills.

• An outgoing personality with a sales-oriented mindset.

• A strong team player.

• Capability to excel in a dynamic, fast-paced environment that is constantly evolving.

• Previous experience in SaaS or technology sales is preferred.

• Experience working with a global clientele is a plus.

• Proficient in MS Office, particularly Excel and PowerPoint, is preferred.

• Fluency in additional languages is advantageous.

• Familiarity with Salesforce or similar industry tools is preferred.

• Candidates must successfully complete pre-employment background checks, including criminal record verification.

• Must provide proof of legal eligibility to work in the country applied to without the need for sponsorship.

🏝️ Benefits

• Fully remote-first work with flexible work arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings programs.

• Eligibility for two distinct bonus plans.

• Generous time off.

• Extensive medical and dental benefits based on the country of location.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Opportunities for career growth and internal mobility.

• Employee-driven Diversity, Equity, and Inclusion programs.