Senior Account & Relationship Manager

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Actively identify and prioritize pharmacy productivity accounts within a designated territory, considering risk, growth potential, strategic importance, and renewal timeline.

• Track adoption rates and provide guidance to customers on enhancing application ROI.

• Partner with marketing, support, and training teams to ensure effective communication with customers.

• Acquire in-depth knowledge of Wolters Kluwer pharmacy productivity products and related offerings.

• Collect and develop best practices for product implementation and usage to enhance customer content, discussions, and presentations.

• Serve as a liaison between product management and customers; comprehend the product roadmap and escalate critical issues as needed.

• Oversee transitions following new implementations or re-implementations.

• Keep current information about assigned customers updated in the CRM system.

• Collaborate with Sales on new business prospects throughout the territory.

• Maintain reference details on pharmacy productivity accounts.

• Manage Red Accounts and ensure that corrective action steps are addressed and completed.

• Research and secure renewals involving price hikes and negotiate the renewal process.

• Assist Implementation teams with challenges during Standard-account implementations.

• Carry out additional tasks as assigned by the supervisor.

⛳️ Requirements

• High School diploma required or equivalent.

• BA/BS preferred.

• A minimum of 4 years’ experience in a customer-facing role that necessitated a combination of proactive and reactive account management or interaction.

• Exceptional oral and written communication skills.

• Experience with industry-specific software applications.

• Background working with senior executive personnel.

• Demonstrated skills in time management and prioritization.

• Ability to perform well under pressure.

• Intermediate proficiency in Microsoft Office Suite.

• Up to 5% travel may be necessary (occasional site visits and tradeshows).

• Applicants might be required to attend in-person at a Wolters Kluwer office as part of the recruitment process.

🏝️ Benefits

• Medical, Dental, & Vision Plans.

• 401(k).

• FSA/HSA.

• Commuter Benefits.

• Tuition Assistance Plan.

• Vacation and Sick Time.

• Paid Parental Leave.

• Commission eligibility.