Upper Mid-Market Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Enhance net dollar retention for the designated portfolio through upselling and cross-selling strategies.

• Negotiate contract renewals with clients to boost Annual Recurring Revenue and foster long-term partnerships.

• Identify and secure new opportunities for expansion within existing accounts.

• Create proposals and client-facing documents to facilitate the sales process.

• Cultivate and nurture significant client relationships.

• Oversee and report on the sales pipeline on a monthly and quarterly basis.

• Comprehend Absorb subscription models and address client inquiries effectively.

• Engage in team meetings and collaborative projects to enhance sales processes and outcomes.

• Build internal connections to support the client lifecycle.

• Stay updated on product releases and training seminars to ensure thorough product knowledge.

⛳️ Requirements

• Bachelor's degree (ideally in business or a related discipline).

• Over 5 years of experience in managing client relationships and driving revenue growth through upselling.

• Exceptional time management and organizational abilities.

• Excellent verbal and written communication skills.

• Outgoing and personable demeanor with a sales-oriented mindset.

• Strong collaborator and team player.

• Capability to excel in a dynamic, fast-paced environment that is constantly evolving.

• Preferred experience in SaaS or technology sales.

• Experience with a global client base is preferred.

• Proficient in MS Office, especially Excel and PowerPoint, is preferred.

• Fluency in additional languages is preferred.

• Familiarity with Salesforce or similar industry tools is preferred.

• Must provide proof of legal eligibility to work in the applied country without sponsorship.

• Final candidates will undergo pre-employment background checks, including a criminal record review.

🏝️ Benefits

• Fully remote-first work environment with flexible work arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings plans.

• Eligibility for two distinct bonus plans.

• Generous time-off policies.

• Comprehensive medical and dental benefits tailored to your country of residence.

• New hire equipment allowance.

• Monthly flex allowance.

• Abundant opportunities for career advancement and internal mobility.

• Employee-led diversity, equity, and inclusion programs.