Trial Experience Specialist – Inside Sales

This is a fully remote position, open to applicants in India.

📋 Description

• Identify, engage, and cultivate new customer relationships.

• Align solutions with customer objectives, needs, and goals.

• Build rapport with new business clients through inbound interactions to enhance trial conversion.

• Understand and effectively communicate HighLevel’s Value Proposition, which includes Capture, Nurture, and Close.

• Conduct consultative trial engagements via Zoom.

• Interact with customers through phone, SMS, email, ticketed support, and live Zoom assistance.

• Encourage trial users to transition into paying clients.

• Collaborate with customers and cross-functional teams to identify suitable solutions.

• Develop and implement strategies and techniques in accordance with industry best practices.

• Offer technical support to customers throughout the trial phase.

• Perform additional duties as required by business needs.

⛳️ Requirements

• A Bachelor’s Degree or equivalent experience in SaaS is highly preferred.

• 0-2 years of prior customer service experience or a related role.

• Experience in a Sales Development or Technical Sales role is a plus.

• Strong technical skills and aptitude.

• Familiarity with technical documentation and presentation skills is preferred.

• Working knowledge of CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Development, and SEO.

• Experience with or the ability to learn various CRM platforms and communication systems.

• Proficiency in Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other social media platforms is strongly preferred.

• Exceptional time management, organizational, and interpersonal communication skills, both verbal and written.

• Ability to convey technical concepts to non-technical audiences.

• Proven critical thinking, communication, and innovative problem-solving abilities.

• Capability to quickly learn new complex software platforms.

• Self-motivated with a positive mindset and a commitment to continuous development and adaptability.

• Highly organized with the ability to manage and prioritize multiple responsibilities.

🏝️ Benefits

• Remote-first work arrangement.

• Autonomy to work independently on projects.

• Collaboration with various departments.

• Equal Opportunity Employer.