Travel Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address daily inquiries from advisors.

• Assist in resolving support-related questions and provide ticketing assistance.

• Oversee domestic and intricate international air reservations.

• Support inquiries related to Sabre GDS navigation, Sabre formats, Sabre Profiles, CSL, Advisor Portal, and Intranet.

• Provide customer service and daily operational support to Advisors and internal partners.

• Research, analyze, and troubleshoot Service Desk inquiries until resolution.

• Act on, monitor, or reassign ticketed requests within a Service Desk environment.

• Manage inbound calls, emails, remote desktop sessions, and in-person support from initial contact to resolution.

• Ensure timely responses in line with SLAs, including a 60-minute response standard.

• Escalate complex or high-impact issues and collaborate with internal teams, departments, and external vendors.

• Facilitate and resolve any rejected ARC errors from daily queue lists when applicable.

• Guide Advisors with ticketing processes, including new sales, exchanges, and GDS profile management.

• Provide backup support for the Advisor Support Coverage Desk.

• Assist Paid Services on an ad hoc basis.

• Maintain relationships with Independent Contractors, Altour contacts, and GTC support teams.

⛳️ Requirements

• Proficient in Sabre with 5 years of experience.

• Experience with multiple GDS platforms; Travelport Plus experience is preferred.

• Extensive knowledge of Sabre formats, air ticketing, hotel, cars, and non-ARC invoicing.

• Familiarity with the international reservation process.

• Capability to manage challenging situations with minimal guidance and recognize when to escalate to a leader.

• Strong understanding of key GTC initiatives.

• Excellent communication skills.

• Client Base knowledge is a plus.

🏝️ Benefits

• Choice of two medical plans.

• Two dental plans.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance.

• Discounted auto, home, & renters insurance.

• May qualify for an incentive, commission, bonus, or discretionary bonus program based on company financial goals and individual performance.