Travel Sales Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable travel consultant by offering expert suggestions customized to client requirements.

• Foster customer relationships by managing 1–2 inbound calls each hour.

• Handle new vacation bookings and make prompt adjustments to current reservations.

• Implement the Customer Connection methodology to provide an exceptional customer experience.

• Oversee assigned leads through follow-up interactions and updates in the CRM system.

• Execute targeted outreach initiatives to potential customers.

• Efficiently navigate various browsers and systems while utilizing instant messaging and email.

• Achieve or surpass sales targets by leveraging feedback and employing effective sales techniques.

• Maintain responsiveness via phone, email, and chat during designated working hours.

• Engage in team meetings and training sessions.

⛳️ Requirements

• Dependable availability for a full-time schedule ranging from 35–45 hours per week depending on business needs.

• Strong typing abilities and adeptness with internet navigation, chat, email, and Microsoft Office applications.

• Proficient in verbal communication, active listening, and written correspondence.

• Comfortable making outbound follow-up calls to clients.

• Willingness to accept coaching feedback and the capability to implement insights.

• Ability to focus and remain seated or standing at a desk while consistently viewing a computer monitor and handling phone inquiries.

• Self-driven and versatile within a structured virtual call center environment.

• Stable internet connection with a minimum upload speed of 5.0 Mbps and download speed of 10 Mbps.

• A private, distraction-free workspace is necessary.

• Home office must be located in a different residence from any other remote employee of World Travel Holdings.

🏝️ Benefits

• Compensated initial training along with continuous development opportunities.

• Provision of computer equipment and headset.

• Access to a real-time internal support team.

• Comprehensive medical, dental, and vision insurance.

• Company-funded life and disability coverage.

• 401(k) plan with a discretionary company match.

• Paid time off and holiday benefits.

• Travel discounts, significantly reduced cruise rates, and travel agent pricing.

• Employee Assistance Program (EAP).

• Opportunities for professional development and learning.