Travel Consultant, Training and Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Instruct seasoned Travel Consultants on GDS formats and optimal practices.

• Comprehend WTS processes and relay this information to the agent team.

• Cultivate relationships with colleagues and clients.

• Handle multiple tasks concurrently.

• Offer immediate crisis support to Travel Counselors through phone calls and emails.

• Provide GDS-related assistance to other departments.

• Participate in the testing of new processes.

• Contribute to a wide array of projects.

⛳️ Requirements

• Proven experience training agents in a group environment.

• Background in delivering real-time support via phone calls and emails.

• Required experience with Sabre GDS.

• Familiarity with MS Office 365 applications.

• Exceptional written and verbal communication skills.

• Capability to solve problems with minimal guidance.

• Strong interpersonal abilities.

• Capacity to maintain a positive demeanor.

• Meticulous organizational skills.

• Robust work ethic.

• High degree of professionalism.

• Ability to work from home.

🏝️ Benefits

• Fully virtual work setup.

• Occasional travel required.

• A diverse, inclusive, and authentic workplace.