Customer Care Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the coordination of healthcare services and ensure the timely provision of authorized services and products for patients.

• Engage daily with patients, healthcare providers, home health organizations, DME suppliers, and health plans.

• Act as a primary liaison to ensure seamless transitions in patient care.

• Uphold compliance with all regulatory standards.

• Improve service delivery and enhance patient satisfaction.

• Utilize communication, problem-solving, and organizational skills in a dynamic environment.

⛳️ Requirements

• Associate's degree or equivalent experience is required.

• A high school diploma or equivalent is necessary.

• An associate or bachelor’s degree in healthcare administration or a related field is preferred.

• 1 to 3 years of experience in customer service, healthcare coordination, or referral management is needed.

• Familiarity with health plans, home health agencies, or DME providers is advantageous.

• Strong verbal and written communication skills are essential.

• Excellent problem-solving and conflict-resolution skills are required.

• Ability to juggle multiple tasks in a fast-paced environment while maintaining meticulous attention to detail is necessary.

• Proficiency in Microsoft Office Suite, including Word and Excel, is required.

• Understanding of HIPAA, CMS, and healthcare regulatory standards is essential.

🏝️ Benefits

• Medical, Vision, Dental, Short- and Long-term insurance.

• More than 6 days of paid holidays.

• 13 days of paid time off (PTO).

• Employer-sponsored life insurance.

• 401K plan with employer contribution.

• Wellness program with reward incentives.

• Employee recognition and reward initiatives.

• Comprehensive paid training program.