Bilingual Spanish Customer Service Agent

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Deliver customer service assistance to individuals.

• Connect individuals with emergency shelter and available resources.

• Support customers in navigating various systems.

• Engage in orientation and training sessions.

• Showcase and confirm computer and internet setup during the interview.

⛳️ Requirements

• Bilingual in Spanish and English, both spoken and written.

• Experience in call centers or customer service roles.

• Previous remote work experience is advantageous.

• Proficient with technology and capable of navigating multiple systems.

• Must have flexible availability, including weekends.

• Full attendance required for orientation and training, without exceptions.

• Candidates must reside in TX, SC, NC, FL, GA, VA, PA, UT, or MI.

• Must have a Windows 11-based PC; Macs or Chromebooks are not permitted.

• Dual monitors are required.

• Recent-generation Intel i5, i7, or i9 / AMD Ryzen 5, 7, or 9 processor is necessary.

• At least 16 GB RAM with 12 GB available for use.

• CPU utilization must be 50% or lower.

• A computer with an Ethernet (RJ-45) port is mandatory.

• A wired Ethernet internet connection is required; Wi-Fi is not acceptable.

• Download speed must be a minimum of 20 Mbps.

• Upload speed must be at least 10 Mbps.

• Ping should be 20 ms or lower.

• Candidates must join the interview using the designated work computer with the camera on and screen-sharing capability.

• Screenshots verifying Windows 11, internet speed, RAM, and wired Ethernet connection must be provided.

• Equipment and technical specifications will be validated during the interview.

🏝️ Benefits

• W2 employee status.

• Completely remote work.

• Work from the comfort of your home.