Travel Consultant – After Hours, Evening, Weekends

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond promptly to calls and emails from clients seeking new travel arrangements or modifications to existing itineraries.

• Utilize Sabre to book and issue airline, hotel, car, and other reservations.

• Maintain a thorough understanding of accounts to assist clients without delay.

• Review queues daily to ensure accuracy and complete the issuance of tickets.

• Manage non-stop service programs, including preferred vendors, Waivers/Favors, RezCritiques, and Vacation Referrals.

• Provide travel expertise to clients.

• Prepare quotes for international travel and evaluate restrictions, non-refundable rules, Open Skies, and FAA requirements.

• Achieve management-defined KPIs, including productivity and transaction targets, consistent attendance, and adherence to schedules.

• Communicate with airlines regarding flight changes, seating arrangements, and upgrades, while updating clients accordingly.

• Adhere to ADTRAV policies, procedures, and approved traveler-service workflows.

• Deliver outstanding customer service, identify traveler challenges, and resolve issues with empathy.

• Collaborate with agents and employees to gather information and assist travelers.

• Engage in ongoing industry training.

• Foster effective working relationships with employees, partners, vendors, and clients.

• Comply with company policies and procedures.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of 2 years of experience in booking domestic and international travel; experience with complex international travel is advantageous.

• Proficient in using a GDS system; Sabre experience is mandatory, Amadeus experience is a plus.

• Strong familiarity with city, airline, hotel, and car rental codes.

• Understanding of government travel requirements, visas, and passports.

• Knowledge of federal travel regulations, Fly America Act, and Open Skies Agreement.

• Strong computer and typing skills, including the ability to navigate between programs quickly and use shortcut keys.

• Proven experience in learning and utilizing technology, multiple applications, and multiple monitors simultaneously.

• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.

• Exceptional English written and verbal communication skills.

• Excellent listening skills and ability to clarify and address traveler needs.

• Keen attention to detail, accuracy, and quality.

• Ability to manage multiple priorities and complete tasks with minimal supervision.

• Strong organizational and problem-solving skills.

• Ability to communicate ideas clearly and concisely, while also receiving feedback and direction.

• Professional and positive demeanor; able to work collaboratively.

• Capability to work remotely and meet company home-office requirements.

• Ability to sit and work at a computer for extended periods.

• Must maintain confidentiality regarding company and client information.

• Flexibility to work evening, night, overnight, weekend, and holiday shifts between 7pm and 7am CT.

• Must pass credit, criminal, and/or employment reference background checks.

• U.S. citizenship is required by government contract, with proof upon hire.

• Ability to successfully complete required government clearance processes.

🏝️ Benefits

• Evening, night, and weekend shift differentials.

• Holiday pay differential.

• Quarterly bonuses based on achieving defined KPIs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Flexible Spending Accounts.

• 401(k).

• Paid Time Off (PTO).