Senior Technical Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and implement customer projects, including the deployment of AI-driven solutions within the platform.

• Conduct in-depth discovery sessions with clients regarding CRM utilization and translate findings into Outreach integration functionalities.

• Act as the subject matter expert on Outreach technologies and AI capabilities for both internal and external stakeholders.

• Collaborate with Program and Project Managers, Professional Services Consultants, Trainers, and customer representatives to ensure successful project completion.

• Analyze client processes and synthesize information from various sources to inform intricate configuration setups and integration designs.

• Facilitate the adoption of AI-enabled workflows.

• Work alongside client technical experts to develop a comprehensive configuration testing strategy.

• Implement, upgrade, and configure solutions within Outreach’s sales engagement platform.

• Assist organizations in adopting and operationalizing AI to generate measurable business outcomes.

⛳️ Requirements

• 4-5 years of experience in a SaaS consulting role.

• Minimum of 2 years in a technical or support capacity.

• Proven track record of quickly mastering new technologies and technical skills.

• Demonstrated capability to devise creative technical testing and troubleshooting methodologies.

• Up-to-date knowledge of AI-enabled tools and workflows.

• Quick adaptability to new AI functionalities and ability to apply automation and AI-driven insights effectively.

• Skill in uncovering the “how” and “why” of proposed solutions to assess feasibility and recommend alternatives.

• Experience working collaboratively with teammates and enterprise-level clients to resolve complex issues.

• Ability to conceptualize complex integration solutions and execute them successfully.

• Experience in interacting with client contacts across all levels, translating complex technical subjects for non-technical audiences.

• Proficiency in discussing APIs, CRM integration, security, privacy, and integrations with expert knowledge.

• Familiarity with both front-end and back-end development technologies.

• Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform.

• Expertise in utilizing a Sales Engagement Platform.

• Background in collaborating with internal Product or Engineering teams to enhance product features and capabilities.

🏝️ Benefits

• Flexible time off.

• 401k plan to assist with future savings.

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

• A parental leave program that includes options for a paid night nurse and a gradual return to work.

• Benefits for infertility and assisted reproductive services.

• Employee referral bonuses to incentivize the addition of exceptional new team members.

• Availability of snacks and beverages in the office, along with enjoyable events for celebration.

• Diversity and inclusion initiatives that support employee resource groups such as Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military.

• Incentive compensation.

• Bonus opportunities.

• Restricted stock units.