Travel Consultant, Account Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Transform inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, emphasizing a strong B2B approach.

• Conduct timely outbound follow-up calls to nurture leads and finalize sales.

• Assess leads by understanding their travel aspirations, preferences, and budget constraints.

• Create engaging, tailored rail holiday itineraries.

• Communicate pricing, upselling opportunities, and time-sensitive promotions.

• Achieve or surpass sales goals, conversion rates, and other critical performance indicators.

• Build relationships with customers and travel advisors to encourage repeat business and referrals.

• Collaborate with internal teams to ensure accurate bookings and quotes.

• Maintain comprehensive knowledge of rail routes, destinations, and travel packages.

• Track leads and sales within CRM systems while adhering to established procedures.

• Engage in product training, sales coaching, and team performance initiatives.

• Efficiently manage daily responsibilities and sales opportunities in a fast-paced environment.

⛳️ Requirements

• At least 2 years of experience in a high-volume customer service contact center, ideally in the travel, hospitality, or transportation sectors.

• Outstanding verbal and written communication abilities with a clear, concise, and professional telephone presence.

• Strong active listening skills and the capability to empathize with customer needs.

• Demonstrated problem-solving skills and a resourceful mindset for finding effective solutions.

• Exceptional organizational skills and attention to detail, particularly when overseeing multiple tasks and complex itineraries.

• Proficient with CRM software and the Microsoft Office Suite (Outlook, Word, Excel).

• Ability to work both independently and collaboratively in a team-oriented, remote setting.

• Comfortable in a fast-paced, dynamic environment, with the ability to adapt to changing priorities.

• A genuine enthusiasm for travel and a commitment to creating memorable experiences for guests.

• Willingness to work varied shifts, which may include evenings, weekends, and holidays, based on business requirements.

• High school diploma or equivalent is required.

• A bachelor's degree or relevant certifications in Hospitality or Travel is a plus.

• Candidates must be permanently based in and authorized to work in England or Scotland.

🏝️ Benefits

• Work from Home

• Generous PTO Package

• Bonus and Incentive Plans

• Group Health Cash Plan through BHSF

• Retirement/Pension Scheme – Employee/Employer Contributions

• Group Life Assurance

• We Care

• MyStrength

• ToothFairy

• Bereavement Counseling

• Work Away from Primary Location

• Familiarization Trips (Get paid to experience our vacations!)

• Employee and Family/Friend Travel Discounts

• Fitness Expense Reimbursement

• Employee Referral Bonus Program

• Cross-Departmental and Advanced Training Opportunities

• Anniversary, Birthday, and Recognition Perks

• Years of Service Awards

• Annual Reimbursements for Home Office (office expenses, phone, internet)