Transitions of Care Manager, Clinical Guide

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and provide support to a team of RN Case Managers

• Mentor and assist RN Case Managers through individual meetings, shadowing sessions, audit evaluations, and time assessments

• Address escalated or complex patient needs and take part in clinical huddles

• Allocate at least 10% of monthly time to engage directly with members

• Create and implement workflows, assessments, and protocols to enhance efficiency and showcase patient impact

• Recognize workflow challenges and engage in cross-functional problem-solving

• Assist in standardizing best practices across various teams

• Develop onboarding and continuous education programs for staff

• Collaborate with cross-functional leaders to enhance care coordination across programs

• Analyze performance metrics and bring risks to the attention of the Senior Manager of TOC

⛳️ Requirements

• Current RN license

• At least 2 years of direct patient care experience in care management, population health, or transitions of care

• A minimum of 2 years of experience in people management, demonstrating a history of team development and performance supervision

• Experience in managing licensed care management teams

• Proven capability to drive clinical and operational results through innovative initiatives and data-driven strategies

• Proficient in reviewing, interpreting, and acting on performance data

• Excellent communication and collaboration skills, coupled with a proactive attitude and a willingness to learn

• Compact/multi-state RN licensure (preferred)

• Experience in delivering care management in a virtual or telehealth environment (preferred)

• Background in coaching and educating clinical staff (preferred)

• Highly collaborative, with a proven history of dismantling silos and fostering interdisciplinary partnerships (preferred)

• Inquisitive and analytical, with the ability to thrive in a fast-paced, evolving care model (preferred)

🏝️ Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium

• Generous paid time off

• $100 monthly stipend for mobile or internet expenses

• Stock options available for all employees

• Bonus eligibility for all positions, excluding Director and above

• Parental leave program

• 401K program

• Comprehensive rewards package for full-time employees