Training Specialist, Healthcare

This is a fully remote position, open to applicants in New York.

📋 Description

• Serve as a subject matter expert on NY Medicaid billing and enrollment processes, including support for claim resolution.

• Deliver technical training to NY Medicaid providers regarding eMedNY billing, enrollment, and program standards.

• Engage with the NY Medicaid provider community concerning system and program updates.

• Facilitate face-to-face interactions, phone consultations, group training, seminars, and webinars.

• Offer internal feedback on provider issues and market trends.

• Create training and content materials as required.

• Present information during provider association meetings.

• Provide testimony in legal proceedings related to Medicaid fraud.

• Travel quarterly or annually to Albany, NY for meetings and conferences.

• Execute other duties as needed.

• Represent GDIT to both external and internal customers regarding inquiries related to Medicaid claims and billing.

• Assist and resolve issues for providers and stakeholders.

• Address non-routine customer inquiries via calls, emails, and web submissions as a primary point of contact.

⛳️ Requirements

• BA/BS degree plus 2+ years of relevant experience, or 5+ years of experience, or equivalent qualifications.

• Proficient in all Microsoft Office applications, including Outlook.

• Excellent oral and written communication abilities.

• Strong interpersonal and organizational skills.

• A solid work ethic and adaptability.

• Quick learner with the ability to assimilate new information.

• Capable of working independently or collaboratively within a team.

• Must reside in one of the New York City boroughs: Bronx, Brooklyn, Manhattan, Queens, or Staten Island, NY.

• Preferably possess healthcare billing and claims experience.

• Teaching or training experience is preferred.

• Familiarity with Zoom and Microsoft Teams is advantageous.

• U.S. citizenship is not mandatory.

• Willingness to travel 10–25% of the time.

🏝️ Benefits

• Comprehensive medical plan options, some including Health Savings Accounts.

• Various dental plan options.

• Multiple vision plan options.

• 401(k) plan with company matching contributions.

• Flexible work weeks where feasible.

• Paid time off that encompasses vacation, sick leave, personal days, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.

• Typically, 15 days of paid leave are provided per calendar year.

• 10 paid holidays annually.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits available.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance options.

• Business travel and accident insurance.

• AI-driven career tool to identify career advancement steps and learning opportunities.

• Internal mobility team to support professional aspirations.

• Opportunities for growth and professional development.

• An award-winning culture of innovation and a military-friendly workplace.