Operations & Learning Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Provide hands-on training, coaching, and development for Inside Sales Representatives and other operational team members.

• Facilitate new hire onboarding and enhance associate productivity through well-structured training and development initiatives.

• Promote the adoption and effective use of ERP and operational technology platforms.

• Collaborate with branch and regional leadership to pinpoint training opportunities and address knowledge or process deficiencies.

• Aid in training related to warehouse operations and reinforce best practices in operations.

• Conduct visits to branches to observe workflows, offer coaching, and suggest process enhancements.

• Lead classroom, virtual, and on-the-job training sessions.

• Support change management and implementation efforts concerning operational processes, systems, and organizational programs.

• Work alongside the Learning & Organizational Development team to ensure regional training aligns with enterprise learning strategies.

• Monitor training progress, identify developmental needs, and provide feedback to regional leadership concerning performance and operational efficiency.

• Report directly to Regional Leadership, with a dotted-line relationship to the Learning & Organizational Development team.

• Travel overnight typically 30–75% of the time.

⛳️ Requirements

• A minimum of 3 years of experience with Core & Main, preferably in a sales-focused or supporting role.

• Capability to analyze performance data to pinpoint gaps and drive improvements.

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and collaboration platforms (Teams/SharePoint).

• Ability to recognize potential issues and devise effective solutions independently.

• Skills to manage deadlines, juggle multiple tasks, and thrive in a fast-paced environment.

• Excellent communication skills and the ability to work collaboratively with all stakeholders and trainees.

• Must possess the ability to motivate and hold groups of individuals accountable.

• Bachelor’s degree in a related field or a comparable combination of education and experience is preferred.

• Experience in learning & development, sales enablement, branch operations, talent development, or a similar training role is preferred.

• Proven experience in facilitating training and coaching others (both live and virtual) with measurable performance outcomes is preferred.

• Background in supporting structured sales trainee, management trainee, or leadership development programs is preferred.

• Experience coaching sales leaders/trainees through observation, call/meeting reviews, and skills assessments is preferred.

• Familiarity with instructional design methodologies (e.g., ADDIE) and adult learning theory is preferred.

• Working knowledge of Operating Systems (Mincron or D365) is preferred.

🏝️ Benefits

• Equal Employment Opportunity employment practices.

• Overnight travel requirements are part of the role (30–75% of the time).