Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ diverse teaching methods to cater to various learning styles.

• Monitor learner comprehension and identify areas needing improvement.

• Execute knowledge assessments, exercises, role plays, and practical tasks.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Equip new hires for the transition from training to production.

• Collaborate with Team Leads and management to ensure learner preparedness.

• Keep precise training records and communicate learner progress effectively.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous training delivery experience to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and capable of learning new systems and platforms quickly.

• Strong organizational skills and keen attention to detail.

• Patient, approachable, and able to coach a variety of learners.

• Strong team-oriented mindset.

• Willingness to work U.S. business hours.

• Availability to start immediately.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must use Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and wired USB headset must be available.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution is necessary.

• Familiarity with Microsoft Teams / Office 365.

• English resume is required.

• Must be a Mexican national currently living in México.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training.