Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver engaging and structured training sessions to new customer experience representatives.

• Facilitate virtual training programs.

• Clarify processes, procedures, systems, and customer service expectations.

• Utilize various teaching methods to accommodate different learning styles.

• Monitor learner comprehension and identify areas needing improvement.

• Conduct knowledge assessments, practical exercises, role plays, and hands-on activities.

• Provide constructive feedback and coaching to learners.

• Assist learners who require additional support.

• Prepare new hires for their transition from training to production roles.

• Collaborate closely with Team Leads and leadership to ensure learner readiness.

• Maintain precise training records and communicate learner progress effectively.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential background in healthcare/medical customer service.

• Experience in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent spoken and written English proficiency.

• Strong presentation and communication abilities.

• Comfortable and confident in delivering training virtually.

• Tech-savvy with a willingness to learn new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Available to work during U.S. business hours.

• Ready to start immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must be a Mexican national currently residing in Mexico.

• Windows 11 PC required; Mac is not supported.

• Minimum 16 GB RAM.

• Dual monitor setup required.

• Webcam and wired USB headset needed.

• i5 processor or higher is necessary.

• Fibre internet with a wired Ethernet connection is required.

• Backup power solution is essential.

• Familiarity with Microsoft Teams / Office 365.

• Completion of all stages of the hiring process is mandatory.

• Submission of an English resume is required.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.

• Fully remote work setup available.