Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training sessions for new customer experience representatives.

• Conduct virtual training sessions in a professional and captivating manner.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Utilize various teaching methods to cater to diverse learning styles.

• Monitor participants' understanding and identify any knowledge gaps.

• Implement knowledge assessments, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who need extra support.

• Prepare new hires for a seamless transition from training to production.

• Collaborate closely with Team Leads and other leaders to ensure learner readiness.

• Keep accurate training records and communicate learners' progress effectively.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Background in delivering training to customer service or contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Technologically adept and comfortable with new systems and platforms.

• Excellent organizational skills and keen attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac not supported).

• Minimum 16 GB RAM.

• Dual monitor setup required.

• Webcam and wired USB headset needed.

• i5 processor or higher.

• Fiber internet with a wired (Ethernet) connection.

• Backup power solution necessary.

• Proficient in Microsoft Teams / Office 365.

• English resume required.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Weekly payments made in arrears.

• Paid training sessions provided.