Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to newly hired customer experience representatives

• Lead virtual training sessions

• Clarify processes, procedures, systems, and customer service standards

• Utilize various teaching methods to cater to different learning preferences

• Assess learner comprehension and pinpoint knowledge gaps

• Implement knowledge assessments, exercises, role-playing, and hands-on activities

• Offer constructive feedback and coaching

• Assist learners who need extra support

• Prepare new employees for their transition from training to production

• Collaborate with Team Leads and management to ensure learner readiness

• Keep precise training records and update on learner progress

• Adjust training methods when processes, systems, or requirements are modified

• Foster a positive, professional, and accountable learning atmosphere

• Complete all phases of the hiring process, including resume evaluation, questionnaires, video interviews, live interviews, and final interviews

⛳️ Requirements

• Previous experience in BPO/contact center training

• Essential healthcare/medical customer experience

• Experience in delivering training to customer service/contact center teams

• A minimum of 1 year of remote work experience

• Fully bilingual in English and Spanish

• Excellent spoken and written English skills

• Strong presentation and communication abilities

• Confident in conducting training virtually

• Tech-savvy and adept at learning new systems and platforms

• Excellent organizational skills and attention to detail

• Patient, approachable, and capable of coaching diverse types of learners

• Strong team-oriented mindset

• Comfortable working during U.S. business hours

• Available to start immediately

• Reliable computer, internet connection, headset, and appropriate remote workspace

• Willing to work as an Independent Contractor

• Windows 11 PC (Mac is not supported)

• 16 GB RAM

• Dual monitors

• Webcam and wired USB headset

• i5 processor or higher

• Fiber internet with a wired Ethernet connection

• Backup power solution

• Familiarity with Microsoft Teams / Office 365

• English resume is mandatory

• Must be a Mexican national currently residing in México

🏝️ Benefits

• Weekly payments in arrears

• Paid training provided

• Fully remote work arrangement

• Backup power solution requirement enhances remote work continuity