Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Administer knowledge checks, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching.

• Assist learners who need extra guidance.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and communicate learner progress.

• Modify training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential background in healthcare/medical customer experience.

• Experience in training customer service/contact center teams.

• Minimum of 1 year in a remote work setting.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication abilities.

• Confident in delivering training sessions virtually.

• Tech-savvy with a comfort in learning new systems and platforms.

• Strong organizational skills and meticulous attention to detail.

• Patient and approachable, capable of coaching diverse learners.

• Excellent team player mindset.

• Availability to work during U.S. business hours.

• Immediate availability for start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must have Windows 11 PC (Mac not supported).

• Minimum 16 GB RAM.

• Dual monitor setup required.

• Webcam and wired USB headset needed.

• Processor must be i5 or higher.

• Fibre internet with a wired Ethernet connection is necessary.

• Backup power solution required.

• Familiarity with Microsoft Teams / Office 365.

• Must be a Mexican national currently residing in Mexico.

• English resume is mandatory.

• Completion of all stages of the hiring process is required.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• 100% remote work opportunity.

• Independent Contractor arrangement.