Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training for new customer experience representatives.

• Facilitate online training sessions.

• Clearly explain processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify areas needing improvement.

• Carry out knowledge checks, exercises, role plays, and hands-on activities.

• Offer feedback and coaching throughout the training process.

• Assist learners who need extra support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and management to ensure learner readiness.

• Maintain precise training records and communicate learner progress effectively.

• Modify training delivery when there are changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

• Contribute to a growing healthcare BPO operation serving a U.S.-based program.

⛳️ Requirements

• Previous training experience in a BPO/contact center environment.

• Essential experience in healthcare/medical customer service.

• Prior experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and eager to learn new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Willingness to work as an Independent Contractor.

• Must have a Windows 11 PC (Mac not supported).

• 16 GB RAM required.

• Dual monitors are preferred.

• Webcam and wired USB headset are necessary.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution is necessary.

• Proficiency in Microsoft Teams / Office 365.

• Must be a Mexican national currently residing in Mexico.

• All resumes must be submitted in English.

• Must complete all stages of the hiring process.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.