Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training sessions for new customer experience representatives.

• Conduct virtual training sessions in a professional and engaging manner.

• Clearly explain processes, procedures, systems, and customer service expectations.

• Implement various teaching methods to cater to different learning preferences.

• Assess learner comprehension and identify areas needing improvement.

• Carry out knowledge assessments, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who need additional support.

• Aid new hires in transitioning from training to production effectively.

• Collaborate closely with Team Leads and other leaders to ensure learner readiness.

• Keep accurate training records and communicate progress to relevant stakeholders.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior training experience in a BPO/contact center setting.

• Essential experience in healthcare/medical customer service.

• Previous experience in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and able to learn new systems and platforms quickly.

• Strong organizational skills with keen attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team player mentality.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac not supported).

• Minimum of 16 GB RAM.

• Dual monitors are necessary.

• Webcam and Wired USB Headset required.

• i5 processor or higher is essential.

• Fibre internet with a wired connection (Ethernet cable) is required.

• Backup power solution must be in place.

• Familiarity with Microsoft Teams and Office 365 is necessary.

• This position is exclusively available to Mexican nationals currently residing in Mexico.

• All resumes must be submitted in English.

• Strong written and verbal communication skills in English are required.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training provided.