Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide dynamic and organized training sessions for new customer experience representatives.

• Conduct virtual training workshops.

• Clarify processes, procedures, systems, and customer service standards.

• Employ diverse teaching methods to accommodate various learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Implement knowledge assessments, practical exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need additional support.

• Equip new hires for their transition from training to production roles.

• Collaborate with Team Leads and management to ensure learner preparedness.

• Keep precise training records and relay updates on learner progress.

• Modify training materials as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Background in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Must be fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication abilities.

• Confident in delivering virtual training sessions.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and keen attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong collaborative spirit and team-oriented mindset.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must be a Mexican national currently living in Mexico.

• Windows 11 PC required (Mac not supported).

• Minimum 16 GB RAM.

• Dual monitor setup.

• Webcam and wired USB headset necessary.

• i5 processor or better.

• Fibre internet with a wired Ethernet connection.

• Backup power solution in place.

• Proficiency in Microsoft Teams / Office 365.

• Completion of all stages of the hiring process is mandatory.

• Submission of an English resume is required.

• Strong written and verbal communication skills in English.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• 100% remote work opportunity.