Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service standards.

• Utilize various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify knowledge gaps.

• Implement knowledge assessments, exercises, role-playing scenarios, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need extra support.

• Prepare new hires for the transition from training to actual production.

• Collaborate with Team Leads and leadership to ensure learner preparedness.

• Keep accurate training records and communicate learner progress effectively.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

• Complete all phases of the hiring process.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Technologically adept and willing to learn new systems and platforms.

• Strong organizational skills with a keen attention to detail.

• Patient and approachable, capable of coaching diverse learners.

• Team-oriented mindset.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Reliable computer, internet connection, headset, and suitable remote workspace.

• Willingness to work as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fiber internet with a wired Ethernet connection.

• Backup power solution.

• Proficient in Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• English resume required.

• Must be a Mexican national currently residing in Mexico.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• 100% remote work opportunity.

• Work as an Independent Contractor.