Training Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and disseminate an in-depth understanding of the RealTime, Devana Solutions, and Complion product lines.

• Collaborate with customers and subject matter experts to create, implement, and sustain training instructional materials across various formats, including aids, videos, live/virtual instructor-led sessions, and online self-directed training, to facilitate software functionality learning for customers and employees.

• Facilitate regularly scheduled virtual training sessions tailored to specific roles for customers.

• Develop new curriculum and enhance existing content within the RealTime University and/or LMS system.

• Educate customers and internal teams on new systems and product enhancements.

• Provide advanced onboarding training for Training/LMS Specialists, detailing training and LMS policies, procedures, product knowledge, and the organization's training service strategy.

• Create, document, assess, and report on the effectiveness of a Trainer program.

• Cultivate a creative, positive, efficient, and collaborative team environment.

• Collaborate closely with all product management and customer-facing teams on the primary value proposition for new customer solutions to leverage during training for diverse audiences.

• Share best practices and contribute innovative ideas for problem resolution.

• Enhance processes and procedures to better serve customers and/or boost productivity.

• Uphold a high level of integrity and confidentiality when handling sensitive and confidential information.

• Ensure compliance with company policies and procedures related to the HIPAA Privacy Rule.

⛳️ Requirements

• Minimum of 3 years of experience in training and curriculum development.

• Excellent written and verbal communication skills.

• Proficient in project management and design thinking methodologies.

• Demonstrated ability to translate complex technical concepts into coherent and accessible learning content.

• Highly organized, detail-oriented, and adaptable in a dynamic environment.

• Exceptional time management skills with the capability to prioritize tasks effectively.

• Customer service-focused approach and attitude.

• Strong teaching and mentoring capabilities.

• Aptitude for problem-solving and adaptability to changing project requirements.

• Keen attention to detail and a commitment to quality assurance.

• At least 2 years of experience in the clinical research industry or medical field.

• Minimum of 1 year of experience in developing courses and microlearning for SaaS products.

• Over 2 years of experience utilizing eLearning authoring tools such as Camtasia and Audiate.

• Familiarity with a clinical trial management system.

• Bachelor's degree in science, medical, business, information technology, education, or a related field.

🏝️ Benefits

• Health insurance.

• Long-term disability coverage.

• Life insurance.

• Unlimited Paid Time Off.

• 10 paid holidays.

• Paid parental leave.

• Work anniversary bonus.

• Participation in the Employee of the Quarter program.

• Monthly reimbursement of $100 for connectivity stipend.

• RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.