Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct captivating and interactive training sessions for both new and existing call center agents, as well as teams from other departments like field services.

• Lead virtual training initiatives aimed at improving employee skills and performance.

• Tailor training delivery to accommodate diverse learning styles and requirements.

• Create visually appealing and interactive training materials and presentations based on contemporary adult learning principles.

• Collaborate with the LKI training team, subject matter experts, and account leaders.

• Offer post-training support and resources to both learners and call center management.

• Evaluate training effectiveness through surveys, feedback, and performance metrics.

⛳️ Requirements

• 3–5 years of experience in a trainer or facilitator role.

• A strong enthusiasm for training and a commitment to facilitating in a virtual classroom setting.

• Excellent presentation and interpersonal skills.

• Familiarity with adult learning principles and techniques to engage learners.

• Some background in curriculum development, presentation, and instructional design.

• Availability to work in the Eastern Standard Time (EST) zone.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career growth.

• Generous and adaptable vacation policy.

• 401(k) employer matching.

• Comprehensive health insurance benefits.

• Educational assistance programs.

• Access to leadership and technical development academies.